General Terms and Conditions

Version: 2020-08-01

1. Preamble

1.1. Kaleido AI GmbH (hereinafter referred to as the Operator) develops and sells the software solution, a web-based application for processing videos. The subject of this Contract is the provision of the software as a service.

2. Subject of the Contract

2.1. The subject of this Contract is the temporary, non-exclusive use of the software (hereinafter: the Software) according to point 3 of this Contract by the customer (hereinafter: the Customer). The scope of performance and functionality of the Software is derived from the interface description that the Customer has received separately or from the description at

2.2. The Software is only available on the internet; the function of the Software therefore depends on a functioning internet connection. The system requirements necessary for the operation of the Software can be found in the interface description according to point 2.1 or at

2.3. General terms and conditions of the Customer do not apply.

2.4. Creation of multiple accounts for the same person is not allowed.

3. Rights of use

3.1. The Customer shall acquire the non-exclusive right, which is limited in time to the duration of this Contract, to use the Software to the extent of the selected variant worldwide for internal or its own use.

3.2. For videos processed through Unscreen Pro, the Customer may use the result of the Software commercially or non-commercially in any manner whatsoever. Videos processed through Unscreen Free may be used for non-commercial purposes only.

3.3. Transfer of the Software for use by third parties or other provision to third parties, such as by way of letting, is not permitted.

3.4. Billing is via video minutes, which the Customer can obtain from "Paddle" ( Our order process is conducted by our online reseller is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

3.5. The processing of videos can be purchased individually on a per-video basis. The price for a specific video file is based on the characteristics of the file and is displayed after the upload for confirmation. Monthly subscription minutes shall expire at the end of a billing cycle. In the context of the use of the Software, the Customer has the right to process up to the number of video minutes acquired. A video is considered to have been processed when the Customer is offered the result for download (regardless of whether the Customer downloads the video).

3.6 The Operator shall grant the Customer a right of withdrawal for 30 days from the date of the Contract, unless the Customer has made use of the services (even in part).

3.7. Use for the following purposes is prohibited: Research/development of artificial intelligence (in particular generation of training data), military use, pornography, gambling/betting, terrorism, creation of "fake news".

Use by organizations that carry out, encourage or require unlawful violence or physical injury to persons or property, or carry out, encourage or require unlawful force against any group based on race, religion, disability, gender, sexual orientation or national origin.

4. Availability

4.1. In the context of the use of a version for which a fee is charged, the Operator undertakes to make the Software available to the Customer 98% of the time, calculated over one year (hereinafter referred to as the Availability). Availability is provided if the Software can be accessed via an internet connection in Austria that meets the system specifications, as described in the specification. Maintenance for which notification has been given by the Operator does not reduce the Availability.

4.2. Higher availability must be agreed separately.

5. Rights and obligations of the Customer

5.1. The Customer undertakes to keep all access data to the Software (e.g. passwords, API keys) secret.

5.2. The Customer undertakes to refrain from any actions that compromise the functionality or operation of the Software. In particular, the Customer is prohibited from carrying out any actions that scan or test weak points of the Software, bypass security systems or access systems of the Software or integrate malware into the Software.

5.3. The Customer guarantees that it has all the necessary rights (such as copyright, ancillary copyright, industrial property rights, trademark rights) for processing the uploaded videos.

6. Contract duration

6.1. This Contract shall begin on activation of the account and is concluded for an indefinite period. Plan upgrades are effective immediately. Plan downgrades are effective at the end of the current billing cycle. The respective minimum contract duration (see point 6.2) shall commence again at the same time.

6.2. This Contract may be terminated by either party in writing by registered letter, subject to a one-month notice period, at the end of the respective accounting period. In addition, the Customer has the option of canceling the Contract directly in the account in the "Dashboard" area (the termination shall take effect on the day following the last day of the accounting period).

6.3. This Contract may be terminated by the Operator for good cause with immediate effect. The following constitute good causes in any case:

6.3.1. if the Customer breaches the provisions of this Contract and does not desist from the conduct that breaches the Contract even after a written reminder within a period of seven working days;

6.3.2. if the Customer is unable to pay or insolvency proceedings are instigated in respect of the Customer's assets or an application for the instigation of such proceedings is rejected for lack of assets to cover the costs;

6.3.3. if the Customer violates point 5.3 or point 3.7 of this agreement.

7. Terms of payment

7.1. All fees for recurring services are due before the beginning of the respective accounting period. The billing period shall commence on the day the Contract is concluded and end after one month. Monthly video minutes that are not used in an accounting period shall expire at the end of the accounting period and cannot be transferred to the next accounting period.

7.2. Taxes and duties which are related to the current fee shall be paid by the Customer. The Customer hereby indemnifies the Operator in this respect.

7.3. The Customer's activation shall take place as soon as the current fee has been paid. Should the Customer be in default even for one day only, the Operator is entitled to prohibit the Customer from further use of the Software and cancel all services. This is without prejudice to the obligation of the Customer to pay the agreed fee.

7.4. The Customer is not entitled to offset claims against the Operator unless such claims have been legally established by a court.

8. Warranty and liability

8.1. Any warranty for the results of the Software and its Availability is excluded. If, nevertheless, a warranty claim should exist, the warranty period is six months.

8.2. The Operator is not liable for the speed of the Software, its Availability, data loss or the correctness of the results. In addition, the liability of the Operator is excluded unless the damage has been caused intentionally or through gross negligence. This does not apply in cases of loss of life or damage to the health of a person.

8.3. The liability of the Operator is in any case limited to the amount that the Customer has paid in ongoing fees in the last 3 months before the event giving rise to liability.

9 Confidentiality and data privacy

9.1. As a matter of principle, does not process any personal data. If the Customer is a private individual and processing is carried out exclusively for personal and family activities, shall process all personal data submitted by the Customer exclusively on the basis of the General Data Protection Regulation.

If the Customer is a company and the Customer submits personal data, the Data Processing Agreement available at shall apply. In using the Software, the Customer accepts the Data Processing Agreement.

9.2. All other data protection information is available to the Customer at

10. Contact by e-mail

10.1. The Customer gives consent to receiving e-mails from the Operator for purposes of information and advertising of its products and product developments and for news.

10.2 The Customer gives consent to being named as a reference by

10.3. The Customer may withdraw consent at any time by sending an e-mail to [email protected].

11. Concluding provisions

11.1. Legal disputes arising from this Contract are governed exclusively by Austrian law. Application of the UN Convention for the International Sale of Goods, the referral standards of the IPRG and the Regulation (EC) no. 593/2008 of the European Parliament and of the Council of June 17, 2008 on the law applicable to contractual obligations (Rome I Regulation) is excluded.

11.2. The agreed place of performance is the registered office of the Operator.

11.3. The exclusive jurisdiction for disputes arising out of or in connection with this Contract shall be the competent court in Vienna-Inner City, Austria.

11.4. Changes and/or additions to this Contract must be made in writing to be valid; written form is also required for departure from this formal requirement.

11.5. Should individual provisions of this Contract be void, unenforceable and/or invalid, this shall not result in the invalidity, unenforceability and/or invalidity of the entire Contract. In this case, the contracting parties undertake to agree on a provision which is as close as possible economically to the purpose pursued by the void, unenforceable and/or invalid provision to replace the void, unenforceable and/or invalid provision.