Frequently Asked Questions

General

Is it free to use?
What are the limitations of the free version?
How to add a new background to the result?
How to download a video file (.mp4)?
Which file formats and clip lengths are supported?
How to keep the original video sound track?

Unscreen Pro

What is the difference between Free Clips and Unscreen Pro?POPULAR
How to use Unscreen Pro files (.mp4)?POPULAR
Should I get a pay-as-you-go videos or a subscription?
Can I cancel/upgrade/downgrade my subscription?
What if I am unsatisfied with the results?
What payment methods do you support?
What framerates (FPS) does Unscreen Pro support?

Video Editing Software

Adobe Premiere Pro: How to import results from Unscreen Pro?POPULAR
Adobe Premiere Pro: How to import results from Free Clips?
Adobe After Effects: How to import results from Unscreen Pro?
Adobe After Effects: How to import results from Free Clips?
VSDC: How to import results from Unscreen Pro?
Final Cut Pro: How to import results from Free Clips?

Other

Is Unscreen GDPR compliant?
Can I use Unscreen for live streaming?
Is there an API?
How can I reach you?