Frequently Asked Questions

General

Is it free to use?
What are the limitations of the free version?
How to add a new background to the result?
How to download a video file (.mp4)?
Which file formats and clip lengths are supported?
How to keep the original video sound track?

Unscreen Pro

What is the difference between Free Clips and Unscreen Pro?POPULAR
What output formats are supported?POPULAR
How to use the Pro Bundle file format?POPULAR
Should I get a pay-as-you-go videos or a subscription?
Can I cancel/upgrade/downgrade my subscription?
What if I am unsatisfied with the results?
What payment methods do you support?
What framerates (FPS) does Unscreen Pro support?
Why does my downloaded color mp4 video show artifacts?

Video Editing Software

Adobe Premiere Pro: How to import results from Unscreen Pro?POPULAR
Adobe Premiere Pro: How to import results from Free Clips?
Final Cut Pro: How to import results from Free Clips?
Adobe After Effects: How to import results from Unscreen Pro?
Adobe After Effects: How to import results from Free Clips?
DaVinci Resolve: How to import results from Unscreen Pro?
VSDC: How to import results from Unscreen Pro?
iMovie: How to import results from Unscreen Pro?

Other

Is Unscreen GDPR compliant?
Can I use Unscreen for live streaming?
Is there an API?
How can I reach you?